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Η εταιρεία δίνει ιδιαίτερη έμφαση στις απαιτήσεις και τις ανάγκες των πελατών της για προσβασιμότητα και άμεση ενημέρωση. Παρέχει έτσι τη δυνατότητα παρακολούθησης της αγοράς και του προσωπικού τους χαρτοφυλακίου και την εισαγωγής εντολών σε πραγματικό χρόνο, μέσω της ηλεκτρονικής πλατφόρμας που δημιούργησε με την ονομασία Z-Trade.

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BUSINESS CONTINUITY PLAN

Dear clients,


We would like to inform you that, in view of the COVID-19 developments, our business continuity plan has been activated so that we are fully equipped and prepared to continue providing our services remotely, if necessary.


Our primary concern is to protect the good health and maintain the safety of our employees, associates and customers, during their stay in our office premises on a daily basis. We therefore monitor closely all instructions given by the Ministry of Health and follow up with all competent authorities for the latest developments. At the same time, of course, we are implementing measures and procedures in order to ensure that our customers receive uninterrupted the same services and support should we be forced to evacuate our premises for a period of time.


We therefore have the following information at your disposal:


- E-mail communication with our clients not only will be uninterrupted but it is also explicitly desirable that it should be increased to the maximum. Our company is fully prepared to serve this.


- Communication between us via landline telephones will be replaced by the use of cell phone calls by executives on a case-by-case basis. For this reason, we would like to draw your attention to the cell phone numbers of our company personnel who mainly serve you.


- Every business unit as well as all operational parts of our company will continuously be in position to assist and serve you in relation to any matter relating to your cooperation with our company.


- We urge you to ensure that you have notified us of your current contact information, especially your mobile phone number and email address, to our company: Provided that you have informed us of your valid contact details, our communication is not be disrupted!


- Our call center and email address will continue to respond to your calls and messages respectively, during business hours and days.


We are grateful for your understanding and look forward to your cooperation, with the hope that the situation will soon be improved and that we will be able to return to our day-to-day function the soonest possible.


At your disposal,
Euroxx Securities S.A.

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